{"id":18430,"date":"2022-05-23T12:45:07","date_gmt":"2022-05-23T12:45:07","guid":{"rendered":"https:\/\/karnezisport.gr\/faq\/"},"modified":"2022-11-23T09:23:06","modified_gmt":"2022-11-23T09:23:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/karnezisport.gr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row][vc_column][vc_empty_space height=&#8221;75px&#8221;][vc_column_text]\n<h1 style=\"text-align: center;\">FAQ<\/h1>\n[\/vc_column_text][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#cc2121&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n<h1 style=\"text-align: left;\"><span style=\"font-size: 22px;\">AVAILABLE PRODUCTS AND THEIR STORAGE<\/span><\/h1>\n[\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;908098&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Are there any products available?&#8221; tab_id=&#8221;1653483292322-038230a6-7fd4&#8243;][vc_column_text]\n<p align=\"justify\">The availability of our products is on the page of each product.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I save products to my account?&#8221; tab_id=&#8221;1653483292324-9c074183-b01f&#8221;][vc_column_text]\n<p align=\"justify\">You can keep products on the wish list so that you can easily find them when you want to buy them. The wish list appears in the account of each user on all product pages with the indication \u201cfavorites\u201d as well as in the shopping cart.<\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#cc2121&#8243;][vc_column_text]\n<h1 style=\"text-align: left;\"><span style=\"font-size: 22px;\">ORDER MONITORING<\/span><\/h1>\n[\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;908098&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;How do I know if my order has been placed?&#8221; tab_id=&#8221;1653311386361-833ce7ba-1126&#8243;][vc_column_text]\n<p align=\"justify\">When you place your order, we will be sent an e-mail detailing the products you have ordered, as well as your billing address. We will call you or send you an e-mail to confirm it.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I know the status of my order?&#8221; tab_id=&#8221;1653311386362-298199cc-2033&#8243;][vc_column_text]\n<p align=\"justify\">In your account and in the box that says &#8220;Orders&#8221;, you can see a summary of all the orders you have made. In particular, in the column that says status, you see the progress of your order.<\/p>\n<p align=\"justify\">The following list lists the situations in which your order may be located:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Payment pending &#8211; Order received, payment did not start. Waiting for payment.<\/li>\n<li>Failure &#8211; Payment failed or rejected (no payment) or requires authentication (SCA). Note that this status may not appear immediately and may appear as Pending until verified (eg PayPal).<\/li>\n<li>Processing &#8211; Payment received (paid) and stock reduced. The order awaits to be completed. All product orders require processing.<\/li>\n<li>Completed &#8211; Order completed &#8211; no further action required.<\/li>\n<li>Pending &#8211; Waiting for payment &#8211; the stock has been reduced, but you have to confirm the payment.<\/li>\n<li>Canceled &#8211; Canceled by Administrator or Customer &#8211; stock increased, no further action required.<br \/>\nRefund &#8211;<\/li>\n<li>Refund from administrator &#8211; no further action required.<\/li>\n<li>Authentication required &#8211; Waiting for the client to authenticate the transaction and \/ or complete the SCA requirements.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p align=\"justify\">In any case do not hesitate to call us at: <a href=\"tel:+302298042558\">(+30) 2298042558<\/a>, <a href=\"tel:+306976973435\">6976973435<\/a> &amp; <a href=\"tel:+306983663000\">6983663000<\/a> or e-mail us: <a href=\"mailto:info@karnezisport.gr\">info@karnezisport.gr<\/a><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I monitor the progress of my order?&#8221; tab_id=&#8221;1653311668753-6e7ac3b6-e8a9&#8243;][vc_column_text]\n<p align=\"justify\">For your part, through your account, in the \u201cOrders\u201d option, you can see detailed information about the orders you have placed. Each order has a unique code, date made, current status, and the amount you were charged.<\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#cc2121&#8243;][vc_column_text]\n<h1 style=\"text-align: left;\"><span style=\"font-size: 22px;\">WAYS OF PAYMENT OF THE ORDER<\/span><\/h1>\n[\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;908098&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;What are the available payment methods?&#8221; tab_id=&#8221;1653312180972-9463d6b7-6986&#8243;][vc_column_text]\n<p align=\"justify\">You can pay by choosing the following ways<\/p>\n<p align=\"justify\"><strong>1. Cash on delivery<\/strong>, pay for your order in cash upon delivery by our transport company at your place.<\/p>\n<p align=\"justify\"><strong>2. By credit or debit card:<\/strong> We accept: Visa, Mastercard \u03ba\u03b1\u03b9 JCB.<\/p>\n<p align=\"justify\">Credit or debit card details are protected by an online security system that guarantees a completely secure trading environment.<\/p>\n<p align=\"justify\">We would like to inform you that the first time you use your card in our online store, you may be asked to send a copy of your ID as well as the card you used for the transaction (with only the last 4 digits on the front visible and with the details of the three-digit CVV security code on the back covered)<\/p>\n<p align=\"justify\"><strong>3. Bank account deposit<\/strong> for purchases with a receipt over \u20ac 1,500 or with an invoice over \u20ac 500.<\/p>\n<p align=\"justify\">The deposit or transfer through the e-banking service of the exact amount is done in one of our available bank accounts and with a reason for deposit always the number of your order (#XXXXX) so that it can be processed immediately.<\/p>\n<p align=\"justify\">If you make the deposit \/ transfer of the amount, you need to send us the copy of the bank order by e-mail to <a href=\"mailto:info@karnezisport.gr\">info@karnezisport.gr<\/a> and title &#8220;Deposit for payment of my order with number #XXXXX&#8221;<\/p>\n<p align=\"justify\">Account: National bank of Greece<br \/>\nAccount number: 011 44700144866<br \/>\n\u0399\u0392\u0391\u039d: GR2001104470000044700144866<br \/>\nName of beneficiary: KARNEZIS SPIRIDON GEORGIOS<\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#cc2121&#8243;][vc_column_text]\n<h1 style=\"text-align: left;\"><span style=\"font-size: 22px;\">RETURN AND CANCELLATION POLICIES<\/span><\/h1>\n[\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;908098&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Can I return a product if I do not want it?&#8221; tab_id=&#8221;1653312266102-fe6063e5-4d3a&#8221;][vc_column_text]\n<p align=\"justify\">You can return the product you don&#8217;t want back, provided you buy another product for the same money within 30 days of purchasing the original product. For more information call us <a href=\"tel:+302298042558\">(+30) 2298042558<\/a>, <a href=\"tel:+306976973435\">6976973435<\/a> &amp; <a href=\"tel:+306983663000\">6983663000<\/a> or with an email to: <a href=\"mailto:info@karnezisport.gr\">info@karnezisport.gr<\/a><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I change my shipping details?&#8221; tab_id=&#8221;1653312296437-40c1901c-475d&#8221;][vc_column_text]\n<p align=\"justify\">You can change the shipping information by calling the phones <a href=\"tel:+302298042558\">(+30) 2298042558<\/a>, <a href=\"tel:+306976973435\">6976973435<\/a> &amp; <a href=\"tel:+306983663000\">6983663000<\/a> or with an email to: <a href=\"mailto:info@karnezisport.gr\">info@karnezisport.gr<\/a><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel a purchase?&#8221; tab_id=&#8221;1653312590466-e7281d22-e77f&#8221;][vc_column_text]\n<p align=\"justify\">If you have ordered a product from our e-shop, you can cancel the order, if the product has not yet been sent by courier, by phone at <a href=\"tel:+302298042558\">(+30) 2298042558<\/a>, <a href=\"tel:+306976973435\">6976973435<\/a> &amp; <a href=\"tel:+306983663000\">6983663000<\/a> or send us an e &#8211; mail at: <a href=\"mailto:info@karnezisport.gr\">info@karnezisport.gr<\/a><\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#cc2121&#8243;][vc_column_text]\n<h1 style=\"text-align: left;\"><span style=\"font-size: 22px;\">COST AND RECEIPT TIME<\/span><\/h1>\n[\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;908098&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;When can I receive a product?&#8221; tab_id=&#8221;1653458916850-c72db4cc-a095&#8243;][vc_column_text]\n<p align=\"justify\">Product deliveries are made in the Prefecture of Attica and the rest of Greece through the General Post company within 3 working days, as long as the product is in stock. If your order costs more than 80 euros, then the shipping costs are free. If your order costs less than 80 euros, then the shipping costs are 4 euros per order and for cash on delivery you pay 3 euros. For more information you can get information on the phones <a href=\"tel:+302298042558\">(+30) 2298042558<\/a>, <a href=\"tel:+306976973435\">6976973435<\/a> &amp; <a href=\"tel:+306983663000\">6983663000<\/a> or with an email to: <a href=\"mailto:info@karnezisport.gr\">info@karnezisport.gr<\/a><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What shipping do I pay for my order?&#8221; tab_id=&#8221;1653458916851-d5938601-eb7d&#8221;][vc_column_text]\n<p align=\"justify\">Product deliveries are made in the Prefecture of Attica and the rest of Greece through General Post. If your order costs more than 80 euros, then the shipping costs are free. If your order costs less than 80 euros, then the shipping costs are 4 euros per order and for cash on delivery you pay 3 euros. In the case of returns, the procedure is carried out by telephone. For more information you can get information on the phones <a href=\"tel:+302298042558\">(+30) 2298042558<\/a>, <a href=\"tel:+306976973435\">6976973435<\/a> &amp; <a href=\"tel:+306983663000\">6983663000<\/a> or with an email to: <a href=\"mailto:info@karnezisport.gr\">info@karnezisport.gr<\/a><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you also sent orders abroad?&#8221; tab_id=&#8221;1653458916852-d919f490-1c3a&#8221;][vc_column_text]\n<p align=\"justify\">No, we do not ship our products abroad. We only ship them throughout Greece.<\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;75px&#8221;][vc_column_text] FAQ [\/vc_column_text][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#cc2121&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] AVAILABLE PRODUCTS AND THEIR STORAGE [\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;908098&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Are there any products available?&#8221; tab_id=&#8221;1653483292322-038230a6-7fd4&#8243;][vc_column_text] The availability of our products is on the page of each product. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I save products to my account?&#8221; tab_id=&#8221;1653483292324-9c074183-b01f&#8221;][vc_column_text] You can keep products on the wish<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/demo5.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%sitetitle%% %%sep%%  %%post_title%%","_seopress_titles_desc":"Frequently asked questions about the e-shop","_seopress_robots_index":"","footnotes":""},"class_list":["post-18430","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/pages\/18430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/comments?post=18430"}],"version-history":[{"count":15,"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/pages\/18430\/revisions"}],"predecessor-version":[{"id":19439,"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/pages\/18430\/revisions\/19439"}],"wp:attachment":[{"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/media?parent=18430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}