{"id":18446,"date":"2022-05-25T12:45:38","date_gmt":"2022-05-25T12:45:38","guid":{"rendered":"https:\/\/karnezisport.gr\/faq-3\/"},"modified":"2022-11-23T09:20:54","modified_gmt":"2022-11-23T09:20:54","slug":"faq-3","status":"publish","type":"page","link":"https:\/\/karnezisport.gr\/en\/faq-3\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row][vc_column][vc_empty_space height=&#8221;75px&#8221;][vc_column_text]\n<h1 style=\"text-align: center;\">FAQ<\/h1>\n[\/vc_column_text][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#cc2121&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n<h1 style=\"text-align: left;\"><span style=\"font-size: 22px;\">ORDER MONITORING<\/span><\/h1>\n[\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;908098&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;How do I know if my order has been placed?&#8221; tab_id=&#8221;1653311386361-833ce7ba-1126&#8243;][vc_column_text]\n<p align=\"justify\">When you place your order, we will be sent an e-mail detailing the products you have ordered, as well as your billing address. We will call you or send you an e-mail to confirm it.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I know the status of my order?&#8221; tab_id=&#8221;1653311386362-298199cc-2033&#8243;][vc_column_text]\n<p align=\"justify\">In your account and in the box that says &#8220;Orders&#8221;, you can see a summary of all the orders you have made. In particular, in the column that says status, you see the progress of your order.<\/p>\n<p align=\"justify\">The following list lists the situations in which your order may be located:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Payment pending &#8211; Order received, payment did not start. Waiting for payment.<\/li>\n<li>Failure &#8211; Payment failed or rejected (no payment) or requires authentication (SCA). Note that this status may not appear immediately and may appear as Pending until verified (eg PayPal).<\/li>\n<li>Processing &#8211; Payment received (paid) and stock reduced. The order awaits to be completed. All product orders require processing.<\/li>\n<li>Completed &#8211; Order completed &#8211; no further action required.<\/li>\n<li>Pending &#8211; Waiting for payment &#8211; the stock has been reduced, but you have to confirm the payment.<\/li>\n<li>Canceled &#8211; Canceled by Administrator or Customer &#8211; stock increased, no further action required.<br \/>\nRefund &#8211;<\/li>\n<li>Refund from administrator &#8211; no further action required.<\/li>\n<li>Authentication required &#8211; Waiting for the client to authenticate the transaction and \/ or complete the SCA requirements.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p align=\"justify\">In any case do not hesitate to call us at: <a href=\"tel:+302298042558\">(+30) 2298042558<\/a>, <a href=\"tel:+306976973435\">6976973435<\/a> &amp; <a href=\"tel:+306983663000\">6983663000<\/a> or e-mail us: <a href=\"mailto:info@karnezisport.gr\">info@karnezisport.gr<\/a><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I monitor the progress of my order?&#8221; tab_id=&#8221;1653311668753-6e7ac3b6-e8a9&#8243;][vc_column_text]\n<p align=\"justify\">For your part, through your account, in the \u201cOrders\u201d option, you can see detailed information about the orders you have placed. Each order has a unique code, date made, current status, and the amount you were charged.<\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;75px&#8221;][vc_column_text] FAQ [\/vc_column_text][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#cc2121&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] ORDER MONITORING [\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;908098&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;How do I know if my order has been placed?&#8221; tab_id=&#8221;1653311386361-833ce7ba-1126&#8243;][vc_column_text] When you place your order, we will be sent an e-mail detailing the products you have ordered, as well as your billing address. We will call you<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/demo5.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%sitetitle%% %%sep%%  %%post_title%%","_seopress_titles_desc":"Order tracking","_seopress_robots_index":"","footnotes":""},"class_list":["post-18446","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/pages\/18446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/comments?post=18446"}],"version-history":[{"count":7,"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/pages\/18446\/revisions"}],"predecessor-version":[{"id":19437,"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/pages\/18446\/revisions\/19437"}],"wp:attachment":[{"href":"https:\/\/karnezisport.gr\/en\/wp-json\/wp\/v2\/media?parent=18446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}